Terms & Conditions
At Benarty Carpets & Flooring, we pride ourselves on being a friendly, family-run business built on trust, honesty and good communication. These terms explain what you can expect from us and what we ask from our customers when placing an order.
Nothing within these terms affects your statutory rights under the Consumer Rights Act 2015.
Orders & Payments
A deposit is required when accepting your quotation. Goods will only be ordered once the required deposit has been received.
Any delay in paying your deposit may affect fitting dates already discussed.
The remaining balance for goods must be paid in full before the fitting or installation date unless otherwise agreed in writing.
Payments for goods are made directly to Benarty Carpets & Flooring.
Fitting and installation charges are separate from the cost of goods and are normally paid directly to the fitter on completion of the work.
Commercial invoices must be settled within the agreed payment terms. We reserve the right to charge interest and recovery costs on overdue commercial accounts where applicable.
All goods supplied remain the property of Benarty Carpets & Flooring until paid for in full.
Cancellations & Returns
If you need to cancel or change your order, please contact us as soon as possible.
Many flooring products are ordered, cut or prepared specifically for your individual requirements. Once goods have been ordered, dispatched or cut to size, cancellation or return may not be possible and reasonable costs already incurred may be deducted from any payments made.
This does not affect your statutory rights where goods are faulty, damaged or not as described.
Fitting & Installation
Installations are carried out by experienced professional subcontracted fitters.
Your quotation will clearly show the fitting or installation charge separately from the cost of the goods.
The fitting charge is normally payable directly to the fitter on completion. Fitters generally accept cash or bank transfer and do not carry card machines.
While we always aim to meet agreed fitting dates and times, delays can occasionally occur due to circumstances beyond our control. If we need to rearrange an appointment, we will contact you as early as possible to arrange an alternative date.
Your quotation will state what is included within the installation. Services such as furniture moving, uplift and disposal of old flooring, appliance removal or door easing are only included where specifically stated and may incur additional charges.
Subfloor Preparation
We always try to assess the condition of your subfloor before installation begins. However, the full condition cannot always be confirmed until the existing flooring has been removed.
Occasionally, additional preparation work or materials may be required due to unforeseen issues beneath the existing floor. If this happens, we will discuss the work and any additional costs with you before proceeding.
Where smoothing compounds or floor preparation products are installed, these works are carried out in line with manufacturer recommendations and relevant British Standards.
Due to uneven walls, existing floors, previous installation work or natural movement within a property, small gaps around skirting boards, trims, kitchens or fixtures may occasionally become visible after installation.
Unless specifically stated within your quotation, cosmetic finishing works are not included.
Customer Responsibilities
Please inform us in advance of any known pipes, cables, underfloor heating systems or electrical services beneath the subfloor.
We cannot accept responsibility for damage to hidden services where we have not been made aware of them beforehand.
Unless agreed otherwise, rooms should be cleared of furniture and existing floor coverings before fitting.
Any existing underlay or gripper that is being reused should be left in place unless otherwise agreed.
Kitchen appliances and electrical goods should be disconnected and removed before installation unless this service has been specifically included.
Where we assist with moving furniture, we cannot accept responsibility for accidental damage or breakages unless caused by negligence.
Any door trimming required following installation is the responsibility of the customer unless specifically included within the quotation.
Existing Decor & Property Conditions
Flooring installation can be an intensive process and, while every care is taken to protect your home, minor marks or scuffs to walls, skirting boards or décor can occasionally occur.
If you have recently redecorated, some minor touch-up work may be required afterwards.
Our fitters carry appropriate insurance should significant damage occur as a direct result of negligence.
Guarantees & Aftercare
Our fitting workmanship is guaranteed for 12 months from the installation date.
If any issue arises following fitting, please contact us as soon as possible so we can inspect and address the matter where appropriate. Where possible, we recommend notifying us within 7 days so any concerns can be dealt with promptly.
This does not affect your statutory rights.
If we are asked to inspect an issue that is found not to relate to the original installation, a call-out charge and any associated repair costs may apply. Any charges will always be discussed with you beforehand.
We recommend that all flooring is maintained in accordance with the manufacturer’s care guidelines.
Steam mops should not be used on flooring products unless specifically approved by the flooring manufacturer.
Product Information
Samples displayed in-store are representative only and slight variations in colour, texture or finish may occur within accepted manufacturing tolerances.
Soft floor coverings may naturally show shading, flattening or pile pressure over time. These are normal characteristics of textile flooring and do not necessarily indicate a fault.
Liability
We cannot accept responsibility for damage or issues arising after installation where other tradespeople continue to work onsite or where furniture, appliances or other items are moved back into place by others following fitting.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
Privacy
We take your privacy seriously and use your information to manage quotations, invoices, orders, installation arrangements and other communications relating to the services you have requested from us.
Your details may be shared with subcontractors where necessary to complete agreed works or communicate directly regarding your installation.
Where appropriate, we may also use your email address to send occasional flooring inspiration, new product information, offers and updates from Benarty Carpets & Flooring.
You can opt out of marketing emails at any time by replying to an email, contacting us at shop@benartycarpets.com or using the unsubscribe option provided in our marketing emails.
We do not sell your personal information to third parties.
Scottish law applies to these Terms & Conditions.